FAQs

📦

Shipping

Where do you ship from?
All orders are shipped from Sydney, Australia 🇦🇺.
Do you ship internationally?
Not right now — we currently only ship within Australia.
How long does shipping take?
Standard delivery takes 2–7 business days, depending on your location.
You'll get a tracking number once your order is on the way.
Do you offer express shipping?
Yes! Express shipping is available at checkout. It usually arrives within 1–3 business days.

👕

Sizing & Product Care

How do I choose the right size?
Each product has a size guide in the description. Still unsure? Hit us up on Instagram or email us — we're happy to help.
How do I take care of my Aiyo gear?
To keep your pieces looking fresh:
  • Cold machine wash, inside out
  • Don't bleach
  • Don't tumble dry
  • Iron on low (not over prints)
  • Line dry in the shade

🔄

Returns & Refunds

Can I return an item?
Yes! Returns are accepted within 14 days of delivery if:
  • The item is unworn and unwashed
  • It's in original condition with tags attached
To start a return, contact us at [your email].
Do you offer exchanges?
We don't do direct exchanges. If you need a different size, return the item and place a new order.

💳

Payments

What payment methods do you accept?
  • Visa
  • Mastercard
  • AMEX
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

📧

Contact Us

Need help or have a question?
DM us on Instagram @aiyo_society or email us at aiyosociety@gmail.com