FAQs
Shipping
Where do you ship from?
All orders are shipped from Sydney, Australia 🇦🇺.
Do you ship internationally?
Not right now — we currently only ship within Australia.
How long does shipping take?
Standard delivery takes 2–7 business days, depending on your location.
You'll get a tracking number once your order is on the way.
You'll get a tracking number once your order is on the way.
Do you offer express shipping?
Yes! Express shipping is available at checkout. It usually arrives within 1–3 business days.
Sizing & Product Care
How do I choose the right size?
Each product has a size guide in the description. Still unsure? Hit us up on Instagram or email us — we're happy to help.
How do I take care of my Aiyo gear?
To keep your pieces looking fresh:
- Cold machine wash, inside out
- Don't bleach
- Don't tumble dry
- Iron on low (not over prints)
- Line dry in the shade
Returns & Refunds
Can I return an item?
Yes! Returns are accepted within 14 days of delivery if:
- The item is unworn and unwashed
- It's in original condition with tags attached
Do you offer exchanges?
We don't do direct exchanges. If you need a different size, return the item and place a new order.
Payments
What payment methods do you accept?
- Visa
- Mastercard
- AMEX
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Contact Us
Need help or have a question?
DM us on Instagram @aiyo_society or email us at aiyosociety@gmail.com