AIYO SOCIETY

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Shipping & Returns

Shipping

At AIYO SOCIETY, we aim to provide a smooth and reliable shipping experience for our customers. By placing an order with us, you agree to the terms outlined below.

Before You Order:

  • Double-check your shipping address at checkout to avoid delivery issues.
  • If you need to modify your address after ordering, contact us immediately. Changes are only possible if the parcel hasn’t been dispatched.
  • Review product descriptions carefully to ensure you’re selecting the right items.

Shipping Fees & Taxes:

  • Shipping fees and applicable taxes are displayed clearly during checkout.
  • No hidden charges—what you see at checkout is what you pay.
  • Import duties or customs fees may apply depending on your country. These charges are determined by local authorities and are the buyer’s responsibility.

Delivery Time & Carriers:

  • We offer worldwide shipping.
  • Orders typically arrive within 7-19 business days, depending on your location and customs clearance.
  • We partner with trusted carriers like DHL, FedEx, UPS, USPS, and YunExpress to ensure safe and efficient delivery.

Order Processing & Tracking:

  • Orders are processed within 1-3 business days of purchase.
  • Once shipped, a tracking number will be provided via email so you can monitor your order’s progress.

Refund

Your satisfaction is our priority. If your order does not meet expectations, you may be eligible for a refund under the following conditions:

Eligible for a Full Refund:

  • The item received is significantly different from the description.
  • The item is damaged or defective upon arrival.
  • The order is not delivered within the promised timeframe due to our fault.

Not Eligible for a Refund:

  • You change your mind or no longer want the item.
  • Your circumstances change after purchase.
  • You find the same or a similar product elsewhere at a lower price.
  • You fail to provide evidence of damage or defect.
  • The item is delivered to the wrong address due to incorrect details provided at checkout.

How to Request a Refund:

  1. If your order has not arrived within the estimated timeframe, contact us immediately.
  2. If your item is damaged or defective, email us with clear photos or a short video as proof.
  3. If we approve your refund request, the amount will be credited back to your original payment method.

In some cases, we may offer a replacement instead of a refund, depending on availability.

Return

We want you to love your purchase, but if you’re not satisfied, you can request a return under the following guidelines:

Eligible for a Return:

  • The item is damaged or defective upon arrival.
  • The item is not as described on our website.

Not Eligible for a Return:

  • You change your mind after purchase.
  • The item has been used or is not in its original condition.
  • The return request is made after the return period has expired.

Return Process:

  1. Contact us within 7 days of receiving your order to initiate a return.
  2. We will provide the return address and instructions.
  3. Ship the item back within 7 days of approval and provide a valid tracking number.

Refund for Returns:

  • Once we receive the returned item, we will process your refund within 3 business days.
  • Refunds will be credited to the original payment method.

Note: If the item is damaged during return shipping, we cannot issue a refund. Please use secure packaging when sending items back.